Privacy Policy for Image-Resizer.io

1. Introduction

Image-Resizer.io (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the “Service”). By accessing or using our Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

  • Uploaded Content: When you use our tools to process images or documents, we temporarily handle your files to provide the requested services.
  • Contact Information: If you reach out to our support team, we collect your email address and any other information you choose to provide.
  • Feedback/Surveys: Any information you submit when providing feedback or participating in surveys.

B. Information Collected Automatically

  • Usage Data: We collect information about your interaction with our Service, including:
  • IP address (anonymized)
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent
  • Referring website addresses
  • Cookies and Tracking Technologies: We use:
  • Session cookies (essential for tool functionality)
  • Analytics cookies (to improve our services)
  • Preference cookies (to remember your settings)

3. How We Use Your Information

We use the information we collect for the following purposes:

A. To Provide and Maintain Our Service

  • Process your image and document conversions
  • Enable all features of our tools
  • Ensure proper functionality across devices

B. To Improve Our Service

  • Analyze usage patterns to enhance user experience
  • Develop new features and tools
  • Conduct research and analysis to improve performance

C. To Communicate With You

  • Respond to your inquiries and support requests
  • Send service-related announcements
  • Conduct user surveys (optional)

D. For Security and Compliance

  • Detect and prevent fraud or abuse of our services
  • Comply with legal obligations
  • Enforce our terms and conditions

4. Data Retention Policy

A. Uploaded Files

  • All processed files are automatically and permanently deleted from our servers within 1 hour of processing completion.
  • Temporary cached copies may exist in our backup systems for up to 24 hours as part of disaster recovery protocols.

B. Metadata and Logs

  • Non-personal usage data may be retained for up to 30 days for analytics and security purposes.
  • Contact form submissions and support emails are retained for 90 days unless required longer for legal compliance.

5. Data Security Measures

We implement robust security measures to protect your information:

A. Technical Safeguards

  • Encryption: All data transfers use TLS 1.2+ encryption
  • Secure Storage: Temporary files are stored on encrypted AWS servers
  • Access Controls: Strict role-based access to production systems
  • Regular Audits: Security assessments conducted quarterly

B. Operational Safeguards

  • Employee training on data protection
  • Secure development practices
  • Incident response protocols

6. Third-Party Services and Data Sharing

We may use the following categories of third-party services:

A. Essential Service Providers

  • Cloud hosting services (AWS)
  • Analytics providers (Google Analytics)
  • Customer support platforms

These providers only receive information necessary to perform their functions and are contractually obligated to maintain confidentiality.

B. Legal Disclosures

We may disclose information when required by law or to:

  • Comply with legal processes
  • Protect our rights or property
  • Prevent fraud or imminent harm
  • Ensure the safety of our users

7. International Data Transfers

As a global service, your information may be processed in countries outside your own. We ensure all transfers comply with applicable data protection laws through:

  • EU Standard Contractual Clauses
  • Adequacy decisions (where applicable)
  • Other lawful transfer mechanisms

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

A. Access and Control

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to certain processing activities
  • Request restriction of processing

B. How to Exercise Your Rights

Submit requests to support@image-resizer.io. We will respond within 30 days and may request verification of your identity.

C. Cookie Preferences

Most browsers allow you to:

  • Delete existing cookies
  • Block future cookies
  • Set preferences for specific websites

9. Children’s Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

10. Contact Us

For privacy-related inquiries or to exercise your rights, please contact:

Email: support@image-resizer.io